Jordan had managed mild acne for years, but a stress-triggered flare-up in March left him with painful cystic breakouts across his jaw and neck. He called his dermatologist — the next available appointment was 6 weeks away. His primary care doctor could see him in 10 days for a $65 copay, but wasn't comfortable prescribing tretinoin.

He signed up for NuwayUSA that evening. He took three photos of the affected areas and uploaded them through the app. A provider reviewed them within 20 minutes, diagnosed moderate cystic acne, and sent a prescription for tretinoin 0.025% cream and doxycycline 100mg to his local Walgreens.

He picked both up the next morning. By week four, the cystic breakouts had cleared. He checked in with his provider on a video call — they adjusted him to tretinoin 0.05% and discontinued the doxycycline. The new prescription was at the same Walgreens by afternoon.